Privacy Policy

By using this website or submitting an enquiry, you agree to this policy.

1. Information we collect

Information you give us. When you submit an enquiry form, request a quote, download our brochure, or contact us by phone or email, we may collect:

• Name
• Phone number
• Email address
• Company or organisation name
• Site or project location
• Details of the requirement you describe to us

Information collected automatically. Like most websites, we and our hosting and analytics providers automatically record:

• IP address and approximate location (city/region level)
• Browser type, device type, and operating system
• Pages visited, time spent, and referring website
• Cookie identifiers

We do not collect financial account numbers, payment card details, government ID numbers, or any sensitive personal data through this website.

2. Why we use it

We use your information only to:

• Respond to your enquiry and prepare a quotation or proposal
• Schedule site visits, surveys, installations, and AMC service calls
• Send service reminders and project updates relating to work we do for you
• Maintain records of enquiries, orders, and warranties
• Improve the website and understand which pages are useful
• Meet legal, tax, and regulatory obligations

We do not use your information for automated decision-making or profiling.

3. What we do not do

• We do not sell your personal information.
• We do not rent, trade, or share your contact details with third parties for their own marketing.
• We do not send marketing messages unrelated to your enquiry without your consent.

4. Who we share it with

We share personal information only where necessary, and only with:

• Service providers who help us run the business — website hosting, email, analytics, and CRM providers — who are permitted to use it only to provide those services to us.
• Manufacturers, suppliers, and installation partners where your order or warranty claim requires it (for example, registering a solar module warranty or dispatching a pump).
• Government bodies and utilities where a scheme requires it — for example, DISCOM and PM Surya Ghar subsidy applications, which cannot be processed without your details.
• Authorities where disclosure is required by law, court order, or to protect our legal rights.

5. Cookies

We use cookies to keep the site working and to understand usage. You can block or delete cookies in your browser settings; core parts of the site will still work, but some preferences may not be remembered.

6. How long we keep it

• Enquiries that do not convert: up to 24 months, then deleted.
• Customer and project records: for the duration of the relationship and as long afterwards as tax, warranty, and contractual obligations require.
• Website analytics: as per our analytics provider’s standard retention period.

7. Security

We use reasonable technical and organisational safeguards — encrypted connections (HTTPS), access controls, and limiting access to staff who need it — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Under the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal data of yours we hold and how we use it
• Ask us to correct or complete inaccurate data
• Ask us to erase data we no longer need
• Withdraw consent you previously gave (this will not affect processing already carried out)
• Nominate another person to exercise these rights on your behalf
• Raise a grievance with us, and escalate to the Data Protection Board of India if unresolved

To exercise any of these, email aquapzonehyd@gmail.com with your request and enough detail for us to identify your records. We will respond within 30 days.

9. Children

This website is intended for businesses, institutions, and adult customers. We do not knowingly collect personal information from anyone under 18. If you believe a child has submitted information to us, contact us and we will delete it.

10. Third-party links

Our site may link to manufacturer sites, government scheme portals, and partner websites. We are not responsible for their privacy practices. Read their policies before sharing information with them.

11. Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted here, with an updated “Last updated” date. Material changes will be highlighted on this page.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:

Read our Terms of Use.